Refund Policy
Refund, Cancellation, Rescheduling & Course Transfer Policy
Effective Date: 30 October 2026
At Lyndaz Kreative Klasses, we are committed to providing high-quality, enjoyable and supportive educational experiences through our sewing, creative arts, crafts, workshops and learning programs.
Our courses involve professional instruction, specialised knowledge, practical demonstrations, structured learning activities, preparation and dedicated educator time.
We understand that circumstances can change. While we maintain a no-refund-for-change-of-mind policy, we aim to provide reasonable flexibility through class rescheduling, course exchanges and approved enrolment transfers.
Please read this policy carefully before purchasing or enrolling.
Ā
1. General Refund Policy
Lyndaz Kreative Klasses does not offer refunds solely for change of mind.
This includes circumstances where a student:
- Changes their mind after purchasing or enrolling.
- Decides they no longer wish to attend.
- Experiences personal scheduling conflicts.
- Finds they no longer have time to complete the course.
- Decides the course is no longer of personal interest.
- Experiences financial difficulties after purchasing.
- Chooses not to use the knowledge or skills acquired.
- Voluntarily withdraws from a course or workshop.
Students who withdraw for personal reasons are not automatically entitled to a refund for unused classes.
Where appropriate, alternative arrangements may be available under the transfer and rescheduling provisions of this policy.
Important: This policy does not exclude, restrict or modify any rights or remedies available under Australian Consumer Law.
2. Completed Courses and Delivered Lessons
Lyndaz Kreative Klasses provides educational services that involve the delivery of professional knowledge, instruction, demonstrations and practical learning experiences.
Once a lesson has been attended and the agreed instruction has been delivered, that educational service has been provided.
Refunds will not be issued solely for change of mind in relation to completed lessons or courses where the agreed educational services have been properly delivered.
This applies to:
- Fully completed courses.
- Completed workshops.
- Individual lessons already attended.
- Practical demonstrations already delivered.
- Course content and instruction already provided.
A student who has completed an entire course cannot obtain a change-of-mind refund simply because they subsequently decide they no longer require the skills learned or wish to recover their course fees.
Personal financial hardship arising after purchase does not, by itself, create an entitlement to a refund for services properly delivered.
Students retain their rights to remedies where applicable consumer guarantees have not been met.
3. Partially Completed Courses
Students who voluntarily discontinue a course before completion are not automatically entitled to a refund for the remaining lessons.
Where appropriate, Lyndaz Kreative Klasses may offer alternative arrangements for unused sessions, including:
- Rescheduling eligible lessons.
- Transferring to another suitable course.
- Transferring unused lessons to another approved participant.
Any transfer or rescheduling arrangement must be approved in advance.
Lessons already attended or completed are not eligible for change-of-mind transfers.
Statutory consumer rights remain unaffected.
4. Class Rescheduling ā 24 Hours' Notice
Students who are unable to attend a scheduled class may request to reschedule.
The following conditions apply:
- A minimum of 24 hours' notice is required.
- Requests must be made before the scheduled session.
- Rescheduling is subject to availability.
- Alternative sessions must be suitable for the student's course and learning level.
- Requests received with less than 24 hours' notice may be considered at our discretion.
- Rescheduling is not automatically guaranteed.
Students are encouraged to provide as much notice as possible.
5. Missed Classes and Non-Attendance
Students are responsible for attending their scheduled sessions.
Where a student fails to attend without providing prior notification, the session may be considered forfeited.
Missed classes are not automatically refundable, transferable or eligible for replacement sessions.
Exceptional circumstances may be considered individually.
Nothing in this section limits remedies required under Australian Consumer Law.
6. Course Exchanges and Transfers
Students who are unable to continue their original course may request a transfer to another suitable course offered by Lyndaz Kreative Klasses.
Conditions include:
- Transfers require prior approval.
- Only unused lessons or course components are eligible.
- Transfers are subject to availability.
- The replacement course must be suitable for the student's learning level.
- Any additional course fees must be paid before the transfer is confirmed.
- A lower-priced replacement course does not automatically entitle the student to a cash refund of the difference.
- Transfers cannot be exchanged for cash solely because of a change of mind.
All approved transfers remain subject to the applicable enrolment conditions and Australian Consumer Law.
7. Transfer of Enrolment to Another Person
Students who cannot continue their course may request to transfer their unused enrolment to another person.
Lyndaz Kreative Klasses permits approved third-party transfers under the following conditions:
Finding a Replacement Participant
The original purchaser is responsible for finding a suitable replacement participant.
Private Financial Arrangements
Any payment, reimbursement or financial agreement between the original purchaser and the replacement participant must be arranged privately between those parties.
Lyndaz Kreative Klasses does not facilitate, collect or reimburse private payments made between the parties.
Approval Requirements
All third-party transfers require prior approval from Lyndaz Kreative Klasses.
The replacement participant must:
- Meet the relevant course age and skill requirements.
- Be suitable for the course or workshop.
- Agree to the applicable enrolment terms and policies.
- Complete any required enrolment documentation.
Transfer Limitations
Only unused lessons or course components may be transferred.
Lessons already attended or completed cannot be transferred.
Once an approved transfer is confirmed, the replacement participant assumes the remaining enrolment arrangements.
Third-party transfers are voluntary alternatives offered for change-of-mind circumstances and do not replace any remedy required under Australian Consumer Law.
8. Weekly, Fortnightly and Monthly Learning Arrangements
Lyndaz Kreative Klasses offers flexible learning arrangements to accommodate different schedules and learning needs.
Students enrolling in weekly, fortnightly or monthly sessions are responsible for attending their agreed classes.
- Changes to scheduled sessions require at least 24 hours' notice.
- Rescheduling is subject to availability.
- Unused sessions do not automatically accumulate or carry forward.
- Changes to learning frequency must be arranged in advance.
- Missed sessions without notification may be forfeited.
Where students purchase a complete course through instalment payments, the payment schedule does not automatically convert the course into separate casual bookings.
The relevant product listing and enrolment agreement will specify whether the student is purchasing an entire course or individual sessions.
Applicable consumer rights remain unaffected.
9. Workshops, Short Courses and Special Events
Bookings for workshops, short courses and special creative events are subject to the same change-of-mind refund conditions.
Some activities require advance preparation, specialised materials, limited class places or equipment allocation.
Where a student cannot attend, a rescheduling or transfer request may be considered.
Availability may be limited for one-off workshops and special events.
Any additional booking conditions will be communicated in the relevant listing before purchase.
10. School Holiday Programs and Children's Classes
School holiday programs and children's creative learning sessions are subject to the applicable booking and cancellation conditions.
Parents or guardians are responsible for ensuring that children attend their enrolled sessions.
Requests to reschedule must be submitted at least 24 hours before the scheduled class.
Rescheduling and transfers are subject to availability, age suitability, supervision arrangements and program requirements.
Missed sessions are not automatically refundable or replaceable for change-of-mind reasons.
Any statutory rights under Australian Consumer Law remain unaffected.
11. Digital Courses and Online Learning
Digital courses, recorded lessons and online learning materials are subject to the applicable Australian Consumer Law guarantees.
Refunds are not generally offered solely for change of mind after purchasing digital learning content.
Access periods and course conditions will be specified in the relevant product listing.
Customers retain their statutory rights where digital content or educational services fail to meet applicable consumer guarantees.
12. Cancellations or Changes by Lyndaz Kreative Klasses
Occasionally, classes may need to be cancelled or rescheduled due to circumstances beyond our reasonable control.
These may include:
- Educator illness.
- Emergencies.
- Equipment or venue issues.
- Insufficient enrolments.
- Other unforeseen circumstances.
Affected students will be contacted as soon as reasonably possible.
Depending on the circumstances, we may offer an alternative date, replacement session or suitable course transfer.
Where the agreed service cannot be provided, or Australian Consumer Law requires a refund or other remedy, the appropriate remedy will be provided.
Students will not be required to accept a course transfer or credit instead of a refund where they are legally entitled to a refund.
13. Exceptional Circumstances
We understand that unexpected personal circumstances may arise.
Requests involving serious illness, family emergencies or other exceptional situations may be reviewed individually.
At our discretion, we may offer alternative arrangements such as rescheduling or transferring unused lessons.
Any discretionary assistance is provided on an individual basis and does not create an automatic entitlement to the same arrangement in future circumstances.
This provision does not limit statutory consumer rights.
14. Refund and Transfer Requests
To ensure requests are handled fairly, consistently and professionally, students are asked to submit refund, rescheduling and transfer requests privately and in writing.
Requests should include:
- Student's full name.
- Course or workshop name.
- Original booking details.
- Reason for the request.
- Preferred alternative arrangement, where applicable.
Requests will be reviewed in accordance with this policy and applicable consumer law.
Students are encouraged to raise concerns promptly so that suitable solutions can be explored.
15. Australian Consumer Law
Our educational services come with guarantees that cannot be excluded under Australian Consumer Law.
These include applicable guarantees that services will be provided with due care and skill, be reasonably fit for any particular purpose made known to us, and be supplied within a reasonable time where no time has been agreed.
Where a service fails to meet applicable consumer guarantees, customers may be entitled to remedies, including cancellation, a refund or compensation, depending on the circumstances.
Nothing in this policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.
16. Policy Acknowledgement
By completing a booking or enrolment, customers acknowledge that this policy has been made available for their review.
Customers are encouraged to read the policy carefully before purchasing.
Any acknowledgement does not waive or restrict statutory consumer rights.
17. Contact Information
For refund enquiries, class rescheduling or course transfers, please contact:
Lyndaz Kreative Klasses
š Rooty Hill, NSW, Australia
š 0423 663 670
š lyndazkreativeklasses.com
We appreciate your understanding and cooperation in helping us maintain a fair, supportive and well-organised learning environment.
Lyndaz Kreative Klasses
Creating ā¢ Learning ā¢ Inspiring