FAQ

Do I need an appointment to visit ?

Absolutely, Yes!

Always! Make an Appointment to avoid Disappointment

No drop-ins and No waiting – No exceptions

Contact me to organise a time just for you

If I miss you call, please leave me a message.

What are your hours for appointments?

Monday – Friday: 9am – 5pm

Saturdays – 11am to 3pm

Sundays & Public holidays – Closed

Do I need a commercial pattern to get my dress made?

The simple answer to this is a “NO”

I draft my own patterns to your custom measures.

Although I can work from commercial patterns (if it is what you like me to do), or an even existing garment with or without taking the existing garment apart, I highly recommend contacting me first before investing in a commercial pattern.

Can you work from an image, or a sketch? 

I sure can!

As mentioned earlier I create our own patterns. Hence, working from scratch, working off a sketch or images as well as an existing garment without taking it apart, is something I do on a daily basis.

Do you design clothing or only prefer alterations?

Yes, I do!

I design, custom make, alter and restyling clothing.

Do you alter, or repair leather or knitted items?

Although I do alter and repair a range of products, please contact us with your requirements to discuss the needed. Some of the products I have worked on and still work on include…

Home furnishings

Draperies

Underwear

Spandex items

Knitted or crocheted items

Leather, fur or shearling items

Rubber or vinyl items

Motor / Caravan furnishings

Can I get an estimate before beginning the work?

Yes – estimates are provided without charge

I do not provide estimates without viewing the product physically in the initial appointment.

Estimates never include sales tax, shipping, delivery costs and urgent turnaround cost. At your initial appointment I assess the work and give you an estimate. Your estimate will be sent to you online.

I need something fixed immediately, can you do it while I  wait?

I do not perform any work while you wait.

However, I may be available to meet a deadline of less than 24 hours with an urgent turnaround cost added. Please contact me to discuss availability

What forms of payment do you accept?

I have now moved to a complete online system. Payments can be made online or a bank  deposit. I also have Buy now Pay Later options as in Afterpay, Lay-Buy for clients within Australia and New Zealand. For our overseas clients I have Sezzle. I do not accept cash.

What are your payment terms?

For all local pick-up orders, all payments should be cleared, and funds should show up in full before or when picked-up

For all shipped orders, all payments should be cleared, and funds should show up in full before your product is shipped.

Can you email me copies of my estimates and invoices?

As I have updated the way I work in a more sustainable manner, I now do most of my documentation online.
When you call to make an appointment, you will be directed to create an account in my website. Your account dashboard will have all your details, you order form,   measurement form, estimate and invoice.